Support

How can we help?

Questions about a booking, a payment, or your account? We're here for you - most messages get a reply within one business day.

Message us

Send our support team a message and we'll get back to you fast.

Contact support

Email us

Prefer email? Reach the team directly any time.

support@joberr.com

In the app

For help with a specific job, open Joberr, then go to Account, then Help & Support.

Get the app
Common questions

Frequently asked

How does Joberr work?

Choose the service you need and describe the job. Joberr matches you with a trusted local professional in real time, and you can track their arrival on a live map. Chat in the app, get the work done, and pay securely when it's complete.

How am I charged, and is my payment secure?

Payments are processed securely through our payment provider, Stripe. Your card details are entered securely and are never stored by Joberr. Funds are held safely and released for completed work, so both you and your pro are protected.

How do I cancel or reschedule a job?

Open the order from your Schedule tab and use the cancel option there. Cancelling well ahead of a scheduled job is free; late cancellations on an active job may affect availability. If you're having trouble, message our support team and we'll help.

What if I'm not satisfied with the work?

Your satisfaction matters. If something isn't right, contact support with your order details and we'll review it with you. Because payment is held until the job is complete, we're able to help resolve issues fairly.

How do I delete my account?

You can permanently delete your account at any time from inside the app: go to Account, then Delete account, and confirm. This removes your profile and personal data. You can also email us at support@joberr.com if you need help.

How do I become a professional on Joberr?

Download the Joberr Pro app or apply at joberr.com/application. Once approved, you can go online and start receiving nearby job requests on your own schedule.

Still need help?

Our support team is happy to help with anything that isn't covered above.

Contact us